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AERA Official Housing Bureau Customer Service:
For housing assistance or to modify your reservation, please contact AERA Housing Customer Service at aera@connectionshousing.com or call 800-262-9974 or 404-842-0000.
If you are booking your reservation online and would like to make a reservation at a hotel you do not see listed in the available hotel options that appear as your choices, please contact the housing bureau for assistance.
Deposits:
Reservation(s) must be guaranteed with a credit card or check in the amount of one night’s room and tax for each room reserved in order to be processed. The hotel at which you have placed a reservation, not the AERA Housing Bureau, reserves the right to charge a deposit of one night’s room and tax on March 19, 2022. Deposits for hotel reservations may be charged to American Express, MasterCard, or VISA and cards must be valid through May 2022. Purchase orders are not accepted as payment. If you wish to pay by check, you may hold the room with a credit card and then mail a check to Connections Housing/AERA, 950 Scales Road, Bldg. 200, Suwanee, GA 30024. Checks must be received by February 10, 2022. Make checks for housing payable to Connections Housing in U.S. dollars, drawn on a U.S. bank.
Changes or Cancellations in Hotel Reservation:
All changes and cancellations must be made through the AERA Housing Bureau March 10, 2022. Reservations cancelled within 72 hours of arrival will forfeit all deposits or be charged applicable cancellation fees.
Reservation changes can be made online or by phone, e-mail, or fax. Cancellations must be made in writing to the AERA Housing Bureau by fax at 404-581-5913 or by e-mail to aera@connectionshousing.com.
Please be aware that AERA registration and AERA housing are operated by two separate entities. For registration changes or cancellations, please call 800-893-7950 or 484-751-5136.
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